Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Kevin Verpoorten, operating as a Stress & Burnout Recovery Specialist and Creator of The A.R.C. Protocol™ ("Provider," "we," "us," or "our"), established in Belgium, European Union.

By accessing our website kevinverpoorten.com (the "Website"), purchasing any service, enrolling in any program, joining any community, or otherwise engaging with us, you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use our Website or services.

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our Website. Your continued use of our services after such changes constitutes acceptance of the updated Terms.

2. Nature of Services

We provide stress and burnout recovery coaching, educational programs, digital courses, community memberships, and related services (collectively, the "Services"). Our Services include, but are not limited to:

• One-on-one coaching sessions (The A.R.C. Protocol™ Private Intensive)
• Group coaching programs
• Self-guided digital courses and educational materials
• The Resilience Collective community membership
• Free resources such as the Burnout Self-Assessment
• Webinars, workshops, and other educational events

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and truthful information about your health, circumstances, and goals
• Disclose any relevant medical conditions, medications, or ongoing treatments that may be relevant to the coaching process
• Take full responsibility for your own well-being and decisions made during and after coaching sessions
• Attend scheduled sessions on time and provide at least 24 hours' notice for cancellations or rescheduling
• Maintain a respectful and professional demeanor in all interactions, including within community spaces
• Consult with qualified medical or mental health professionals for issues beyond the scope of coaching

5. Payment Terms

All fees for our Services are quoted in U.S. Dollars (USD) unless otherwise stated. Payment is due at the time of purchase or according to the payment plan agreed upon at enrollment.

Payments are processed securely through Stripe. By providing your payment information, you authorize us to charge the applicable fees. You are responsible for ensuring that your payment information is current and accurate.

As our Services are provided to consumers outside the European Union, no Value Added Tax (VAT) is charged. You may be responsible for any applicable taxes in your jurisdiction.

Late or failed payments may result in suspension of Services until the outstanding balance is resolved. We reserve the right to engage collection services for unpaid balances.

6. Refund and Cancellation Policy

6.1 One-on-One Coaching Programs

Due to the personalized nature of our coaching programs and the significant time and resources allocated upon enrollment, all coaching program fees are non-refundable once the program has commenced (i.e., after the first session has taken place). If you wish to cancel before the first session, you may request a full refund minus a 10% administrative fee, provided the request is made in writing within 14 days of purchase.

6.2 Digital Courses and Downloadable Products

All sales of digital courses and downloadable products are final. Due to the instant-access nature of digital content, no refunds will be issued once access has been granted. This is in accordance with EU consumer protection law, Article 16(m) of Directive 2011/83/EU, as you consent to immediate access upon purchase.

6.3 Community Memberships

Community memberships are billed on a recurring monthly basis. You may cancel your membership at any time, and cancellation will take effect at the end of the current billing period. No partial refunds are provided for the remaining days of a billing period.

6.4 Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to immediately terminate your access to all Services, pursue recovery of the disputed amount plus any associated fees, and report the dispute to relevant credit agencies where permitted by law.

7. Scheduling and Session Cancellation

Coaching sessions are scheduled by mutual agreement. Our standard availability is Tuesday through Thursday, Brussels Time (CET/CEST).

• Cancellation with 24+ hours' notice: the session will be rescheduled at no additional cost
• Cancellation with less than 24 hours' notice: the session will be considered used and deducted from your program
• No-show: if you do not attend a scheduled session without prior notice, the session will be considered used

We reserve the right to reschedule sessions due to illness, emergency, or other unforeseen circumstances. In such cases, we will provide as much notice as possible and offer alternative times.

8. Intellectual Property

All content, materials, methodologies, frameworks, and branding associated with our Services are the exclusive intellectual property of Kevin Verpoorten. This includes, but is not limited to:

• The A.R.C. Protocol™ (Adaptive Recovery Cycle) framework, methodology, and all associated materials
• Course content, worksheets, assessments, and educational materials
• Website content, design, graphics, and branding elements
• Video recordings, audio content, and written publications

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the materials solely for your personal, non-commercial use in connection with the Services you have purchased.

You may not reproduce, distribute, modify, create derivative works from, publicly display, sell, license, or otherwise exploit any of our intellectual property without our prior written consent. Unauthorized use may result in termination of your access and legal action.

9. Confidentiality

We take confidentiality seriously. All information shared during coaching sessions is treated as strictly confidential and will not be disclosed to any third party without your written consent, except in the following circumstances:

• When required by law, court order, or governmental authority
• When there is a credible risk of harm to you or others
• When disclosure is necessary to protect our legal rights

You agree to maintain the confidentiality of other participants in group coaching programs and community spaces. Sharing personal information disclosed by other participants is strictly prohibited.

11. Indemnification

You agree to indemnify, defend, and hold harmless Kevin Verpoorten, his affiliates, agents, and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: your use of our Services; your violation of these Terms; your violation of any third-party rights; any content you submit or share through our platforms; or any claim that your use of our Services caused damage to a third party.

12. Assumption of Risk

You acknowledge that coaching involves exploring personal topics that may bring up uncomfortable emotions. You voluntarily assume all risks associated with participating in our Services, including but not limited to emotional discomfort, changes in personal or professional relationships, and lifestyle changes.

You agree that Kevin Verpoorten is not responsible for any adverse effects or consequences resulting from your participation in our Services or your implementation of any suggestions, strategies, or techniques discussed during coaching.

13. Testimonials and Results Disclaimer

Any testimonials, case studies, or examples of results shared on our Website or in our marketing materials represent individual experiences and are not guarantees of future results. Each person's experience is unique, and outcomes depend on many factors including individual effort, personal circumstances, and commitment to the process. We make no representations or warranties regarding the likelihood of achieving similar results.

14. Community Guidelines

If you participate in The Resilience Collective or any other community space we operate, you agree to:

• Treat all members with respect and dignity
• Maintain the confidentiality of other members' shared experiences
• Refrain from soliciting, advertising, or promoting products or services
• Not engage in harassment, discrimination, or abusive behavior of any kind
• Not share or redistribute community content outside the community

We reserve the right to remove any member who violates these guidelines, without refund, at our sole discretion.

15. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, and with or without notice, if we determine in our sole discretion that you have violated these Terms, engaged in behavior that is harmful to other clients or our business, or for any other reason we deem appropriate.

Upon termination, your right to access our Services will immediately cease. Sections of these Terms that by their nature should survive termination (including but not limited to intellectual property, limitation of liability, indemnification, and dispute resolution) shall survive.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for a period of at least thirty (30) days.

16.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions. This choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of your country of habitual residence.

16.3 Jurisdiction

Any disputes that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Belgium. For consumers residing in the European Union, this does not affect your right to bring proceedings in the courts of your country of residence as provided by applicable EU consumer protection regulations.

16.4 Waiver of Class Action

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Kevin Verpoorten.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, internet or power outages, or other force majeure events. In such cases, our obligations will be suspended for the duration of the event, and we will make reasonable efforts to resume Services as soon as practicable.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

19. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements you enter into with us, constitute the entire agreement between you and Kevin Verpoorten regarding the use of our Services. These Terms supersede all prior agreements, communications, and understandings, whether written or oral, relating to the subject matter herein.

20. Contact Information

If you have any questions about these Terms, please contact us: